Customer saved $1.1M+ migrating 70K non-Cisco devices to Webex with Phonism
A company partnered with Phonism to migrate 70,000 non-Cisco devices from BroadWorks to Webex, saving an estimated $1.1 million in labor costs and achieving 95-100% migration success rates compared to 30% failure rates with manual processes.
The Challenge
Before partnering with Phonism, the company faced several challenges:
Prolonged Migration Timeline: In over 18 months, the company had managed to migrate only 10,000 out of 70,000 devices, affecting operational efficiency and financial outcomes
Inconsistent User Experience: Migrated devices did not provide the same experience as they did under BroadWorks, causing customer dissatisfaction
Reliance on Cisco for Device Changes: Customer success team had to open support tickets with Cisco for device-related changes, leading to delays
Limited Sales Opportunities: Due to lack of clear sales strategy for non-Cisco devices like Poly, the company had stopped offering these preferred devices
Solution
Phonism became the preferred device management solution for all non-Cisco devices within the company, ensuring seamless integration and enhanced control over device configurations. The platform automated device migration processes and provided remote management capabilities for improved operational efficiency.
Architecture & Services
Migration of 70,000 non-Cisco devices (Poly and Yealink)
BroadWorks to Webex migration support
Remote device management capabilities
Automated bulk changes and firmware updates
Self-service capabilities for enhanced operational efficiency
Business Impact
Significant Cost and Time Savings:
Saved an estimated 32,667 hours, equivalent to $1,143,345 in salary expense (at $35/hour rate)
Comparable to adding productivity of approximately 14.7 full-time employees
95-100% success rate with Phonism automation vs. 30% failure rate with manual processes
Eliminated device support tickets with Cisco and truck rolls (saving $200-$300 per incident)
