A prominent retailer with 700+ stores migrated from an end-of-life UCaaS platform to Webex Calling, preserving 7,000 existing Poly & Algo devices and saving over $2 million through remote migrations completed in under 4 minutes per site.
The Challenge
The customer needed to migrate to Webex Calling from a legacy voice platform before end-of-life, but wanted to preserve existing hardware. Their original migration approach was complex, slow, and costly, requiring on-site support. With voice critical to their operations, they needed a reliable, cost-effective solution with zero disruption.
Solution
Phonism by Inlayer enabled the customer to adopt Webex Calling without replacing 7,000 existing Poly and Algo devices. The platform preserved existing device configurations and automated the remote migration—completing each site in under 4 minutes.
Architecture & Services
- 3-year Webex Calling contract for 7,000 users
- Phonism by Inlayer managing 7,000 devices across 700+ stores
- Installation and migration services for all stores
- Support for Poly and Algo devices
Business Impact
The customer achieved significant cost and time savings:
- Avoided over $1.7M in device replacement costs
- Achieved a 78x reduction in migration time and cost
- Saved $175,000 in professional services by eliminating on-site travel
- Enabled remote migrations across 700+ stores in under 4 minutes per site with no downtime
- Delivered total savings of more than $2M
